Test News Content Type FR

Paragon Group, the leading provider of customer communications, identification and graphics services, is pleased to announce the acquisition of French Groupe Bernard - specialist in Business Process Operations (BPO), effective 1st of October 2020.

With highly complementary activities and customers, the acquisition of Groupe Bernard will contribute to Paragon Group’s continuing strong growth, especially in Document BPO and Customer Relationship Management.

Groupe Bernard will be integrated into the Paragon Customer Communications (PCC) Division with a focus on Business Process Management and Loyalty Cards / Program Management. Groupe Bernard manages business processes for companies and organisations including paper & digital document management, complete loyalty, membership & retention programs, onboarding customers and providing personalised loyalty or membership cards, survey management for administrating rental fees for real estate organisations, subscription programs for media publications. Other services include management of charity donations on behalf of charities, management of insurance claims & contributions for health insurances, accounts payable & receivables collection for companies, services provided both physically and digitally to simplify business processes for organisations.

PCC will expand on its leading European BPO position by developing activities in its French Inbound Services Centre of Excellence located near Lille, where more than 100 million inbound pieces of mail and 2 million phone calls will be managed yearly.

After almost 30 years of development and growth, Jean-Loup Lemonnier will lead his team in this new chapter, with the full support of the Groupe Bernard shareholders. Both groups have strong common values and skills such as entrepreneurship, resourcefulness, team empowerment, agility and integrity, and are expert in management of complex processes and confidential data.

“Paragon Group intends to continue its acquisitive growth across Europe to help strengthen its customer offering and broaden its range of business processes and customer communications solutions, in line with the Group’s Buy, Build and Grow strategy”

John Rogers, Executive Director of Corporate Development, Paragon Group.

"The acquisition of Groupe Bernard is a continuation of our growth strategy as we build our expertise to deliver increasingly comprehensive and relevant solutions to our clients’ transformation challenges, in both business process and customer experience areas in France and beyond"

Guilhem Boucon, CEO, PCC Western Europe.

“Being part of the Paragon Group is a testimony to the quality and expertise of our teams, but above all, it is a great opportunity for growth and therefore for the long-term sustainability of our jobs. Moreover, this move will allow us to rise from a well-established provider to key player of in the market”

Jean-Loup Lemonnier, General Manager, Groupe Bernard.