Top Trends 2020: Wealth & Asset Management

Top Trends 2020: Wealth & Asset Management Sector

We have worked closely with clients from the Wealth and Asset Management sector for over 20 years, helping them to transform the way they connect with their investors.

In 2020 we will go even further. As technology progresses, so too do the preferences and habits of investors, and managers can now utilise smart data and Artificial Intelligence to deliver a brilliant, seamless experience for their customers.  



Trend #1

The personal and Emotional connection

With the growth in both technology and its capabilities, clients desire a better, more refined and more personal connection with their wealth manager.

Implementing a client portal for data collection and reducing the time spent on simple admin changes will improve the overall client experience.



Trend #2

Millennials could Transform Wealth and Asset Management

$68 trillion in wealth is expected to pass from Baby Boomers to the Millennial generation over the next 30 years. 

Firms need to begin the transition to more agile technology to ensure they are ready for the next generational shift.

Trend #3

Focus on technology

Wealth Management clients will be more receptive to firms that use technology to deliver a seamless service. Any organisation that introduces AI into their day-to-day customer service will also see a positive trend in costumer retention and acquisition. 

Trend #4

Sustainable Investing

To ensure firms are delivering on their CSR promises and combatting climate change, wealth and asset managers need to demonstrate to their clients that they are making ethical decisions with their investments.